WhatsApp for your Business
Customers’ favourite channel
Spoki is the first Italian platform
to integrate Whatsapp’s official APIs
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Multiply your company's Sales during Black Friday.
Automate WhatsApp with Spoki to experience Black Friday with your Company with the best sales ever.
- Up to 100% off Spoki activation
- Free consultation as a gift
With Spoki you get:
- Catalogue Link and Payment Link with which to show and sell your products on WhatsApp without ever leaving the chatroom
- Multilingual customer care with AI chatbot to answer chat automatically 24/7 and save time with artificial intelligence
- Advertising campaigns with massive and multiple WhatsApp sends to reach your customers on their preferred channel
- Integration with more than 4,000 software marketing, CRM and CMS, to create an efficient marketing ecosystem.
+98%
Open rate
+60%
Interaction rate
+30%
Sales
Some of our 1500 clients
Spoki live chat:
immediate support,
multi-operator management,
satisfied customers.
Sara – Sales Manager
Online
Giulio – Customer Service
Online
Miriam – Marketing Manager
Online
Simple Integrations
and Scalable with Spoki.
Over 4000 Tools.
Spoki manages support with
Chatbots and Live Chat
multi-operator
WhatsApp vs Email & SMS
 |  SMS |  |
|
|---|---|---|---|
| Open rate | 98% | 65% | 10% |
| Engagement rate | 20% | 10% | 1,5% |
| Reaction time | Minutes | Hours | Days |
| Communication type |  |  |  |
| Multimedia |  |  |  |
With Spoki you can personalize the customer experience at every stage of the Customer Journey
Advocacy
Hey Marco, it's feedback time! 🥳 How are you finding us? And there's also some news: if you bring a friend to Spoki, you'll receive a commission for two years. 🫂 Type "Friend" now and find out more.
Retention
Marco, today marks two years together! 🎉 We want to celebrate by giving you a complimentary gift. Type “Omaggio” and claim your 🎁
Awareness
👋🏼 Hi Marco, I'm your virtual guide and friend. Ready to discover our products together? Great, let's get started! 🤩
Consideration
😉 Hey Marco, do you have any questions about our products? Ask me anything and I will resolve any doubts. Just type “Details”
Purchase
😍 Marco, there's an offer for you! Buy today and immediately get a 10% discount on all our products. Type “Buy” now
A simple, fast, and intuitive platform, just like communicating with your customers.
Custom notifications, advanced segmentation, product catalog, and payments on WhatsApp: with Spoki, your marketing will reach a new level of efficiency.
WhatsApp +
Artificial Intelligence
to improve your business performance.
A synergy to scale your business and generate satisfied customers.
Calculate how much you can earn on WhatsApp
Chat, Grow, Convert quickly.
Discover how to maximize your success with WhatsApp.
Use the slider to select the number of your contacts
Starter
Discover the power of WhatsApp. Send messages without constraints and only pay for what you use.
Total revenues
1.500,00€ROAS
10,71xMonthly Budget €140.00
Cost per conversation €0.14
With the Starter plan, you start without activation costs and give access to 3 collaborators on your team.
Plus
Start sending messages without constraints, you only pay for what you use, and discover the power of WhatsApp.
Total revenues
1.500,00€ROAS
10,71xMonthly Budget €140.00
Cost per conversation €0.14
Upgrade to Plus and we'll help you create your first campaign together.
Professional
Start sending messages without constraints, you only pay for what you use, and discover the power of WhatsApp.
Total revenues
1.500,00€ROAS
10,71xMonthly Budget €140.00
Cost per conversation €0.14
Professional is a further upgrade with ticketing options and coordinated management of chat operators.
Case Studies
Blog
With Spoki, you can develop your business in every industry
Automotive
Education
E commerce
Beauty
Fashion
Retail
Hospital
Food
Faq’s
Template Messages
- What are conversations?
A conversation is defined as a 24-hour session that starts when the message is received on the recipient's phone. Within this slot, all exchanged messages will be free.
- What type of message can I send with Spoki?
WhatsApp approves, through Spoki, template messages, which are pre-set examples of messages that you can send.
Some examples. “I confirm your reservation (…)”, “Your package has been shipped”, “Your booking code is …”, “We will deliver the pizza in 10 minutes”, etc.
- What happens once I send one of the standard messages?
After receiving a reply from the recipient, a 24-hour window opens with your customer, within which you can send free messages (i.e., without needing approval from WhatsApp).
- After 24 hours, is the chat deleted?
Absolutely not. You can review the chat in the chat section directly on the platform
- Are these standard automated messages?
You can create your own template messages to submit to WhatsApp for approval. Once approved, you can send them to your customers.
- Is there a limit to the number of messages I can send?
Spoki has no limits!
- With Spoki, can I also send videos?
Sure, videos, photos, any multimedia file!
- Can advertising information also be sent?
Sure!
- Are conversations only paid for when they are outbound?
No, the conversation is initialized when the message arrives on the customer's phone.
When, on the other hand, the customer writes to the company, the conversation starts (and therefore the conversation activation cost must be supported) when the company replies to the customer's message.